A lot of my friends are talking about the difficulty on how to contact AirAsia call centre because of expensive charges and always in Hotline mode. Actually, we can reach AirAsia through other channels such as:
1) AirAsia Live chat – you can chat with real AirAsia agent to ask flight questions after login as AirAsia member.
2) Send a feedback message through AirAsia feedback form.
3) Tweet at AirAsia Twitter account for a quick reply on simple enquiries.
Ask AirAsia page is now live to help you to find quick answers regarding flight bookings, luggage, immigration issues and all questions regarding AirAsia. It works like AirAsia Faq but in a better and fast response. Just type your question in the column provided and click Search button. The related answer links will appear within a few seconds.
The page design of Ask AirAsia is attractive because you will see AirAsia CEO, Tony Fernandes smiles at you and say “Hi, I’m Tony. How can I help you today?” I think it is brilliant idea because passengers will feel more comfortable and friendly while searching for answers as though Tony is answering their questions.
I had tried to test the Ask AirAsia webpage and the response is quick and I’m quite satisfied with the answers provided. There are lots of AirAsia Faq are included in the ask AirAsia webpage and I think many AirAsia passengers will save their time and cost in searching the answers without calling AirAsia call centre.
Further Reading: Top AirAsia FAQs that you should know.