AirAsia Self Check-In service has been there for a long time but I wonder how many AirAsia travelers are actually using it for check-in purpose. However, after AirAsia announced the conventional counter check-in fee of RM10 for one pax started from 21st September 2011 onwards; many AirAsia guests are looking for a free alternative way to check-in to avoid the counter charges. (Read why AirAsia should not charge RM 10 check-in fee)
The simplest way to exempt from paying RM10 counter check-in fee is using AirAsia Self Check-in services via web or mobile. There’re some enhancements features added to Self Check-in services such as:
1) AirAsia guests now can check-in for their flights via web or mobile as soon as they receive flight itinerary. In the previous, guests only can perform Self Check-in prior 7 days before flying.
2) Guests now can purchase add-ons like pick a seat, baggage size, comfort kits, onboard meals via Manage My Booking after Self Check-in.
I personally tried out AirAsia’s Self Check-in service via web and I found that the steps are quite easy and faster than conventional counter check-in as I just need to print out the boarding pass and bring it to the airport.
How to Self Check in via AirAsia Web Check-In:
Step 1: Begin Web Check-In at AirAsia.com
Go to AirAsia.com (http://www.airasia.com/) and click the Web check-in tab on the top menu bar. Then choose the departure city and enter your flight booking number. Click Go button to continue.
Notes: Web Check-in is available for individuals, or group bookings with up to 50 guests. However, guest(s) with reduce mobility and those with special needs are not eligible for Self Check-In but exempted from the counter check-in fee (RM10)
Step 2: Check-in Flights & Guest(s)
If you booked the return flight with the same booking number, you can choose to check-in by ticking the small box at the left side. Also, select the guest(s) that you would like to check-in together. Then click Continue button.
Step 3: Purchase Add-Ons
Here you are allowed to pick or change your seats, purchase or upgrade baggage size and sports equipment. Just mouse-over to view link to see your seat in the diagram displayed and if you want to select a new seat, click change link. Once done, click Continue button to proceed.
Step 4: Confirmation
Kindly reconfirm all the details before clicking Continue button to proceed. If you don’t have a printer with you now, tick the box to receive boarding pass via email or 2D Barcode via smart phone.
Step 5: Read Important Notice
Read important notice and understand the AirAsia’s Terms & Conditions. Once done, tick the box to confirm that you have read and accepted the above requirements. Click Continue button to print out your boarding pass.
Step 6: Print Boarding Pass
Congratulation! You’re done with Web Check-In and the printer pop-up will appear to print out your boarding pass. If you want to check in for other AirAsia flight, click New Check-In button to repeat the same steps.
Notes: if you had performed self check-in but forgot to bring boarding pass to the airport and request the airport check-in counters to print it for you, you will be charged RM10 check-in fee as well.
Extra tips: If you are not able to access AirAsia web check-in because of facing problem during Self Check-in (exclude those guest(s) with reduce mobility and those with special needs), you can contact AirAsia at email@example.com with the following information:
1) Guest(s) full name
2) Booking number
3) Contact number
4) Email address
5) Date of attempted web check-in
6) Time of attempted web check-in
According to AirAsia, they will response to your email in 3 working days. Therefore, you should email to them earlier if there were any problems in accessing web check-in.
Share Your Experience in using AirAsia Web Check-In
Do you think that AirAsia Self Check-in via web is an easy and faster way than manual check-in at the airport and will you continue to use it in your future flight check-in? Kindly share your thoughts in the comment.