Are you a HP and Compaq notebook owner? Do you buy HP and Compaq notebook in between August 2007 and March 2008 which were made in China? If your answer is “YES”, I advise you to read on this post; If you answer is “No”, then you can skip to read this post. However, I still encourage you continue to read this post if you are concerning about your friend, family and loved one.
There’s a major batteries call-back by Hewlett-Packard Co. (HP) recently in response to 2 incidents where the batteries overheated and on fire resulting in flames that caused minor property damage. However, no injuries have been reported according to the U.S. Consumer Product Safety Commission. In fact, this is not the latest incident of HP batteries being overheated and caught fire: similar problems also reported in 2005 (80,000 units Pavilion and Presario batteries were recalled) and 2006 (4,100 units were recalled).
Affected HP Compaq Laptop Models:
HP Pavilion (models dv2000, dv2500. dv6000, dv6500, dv6700, dv9000, dv9500 and dv9700);
Compaq Presario (models A900. C700. F700, V3000, V3500, V3700, V6000, V6500 and V6700): HP (models
G6000 and G7000); and HP Compaq (model 6720s).
What To Do Next?
If you happened to have any battery of above model, you are advised to remove the battery from notebook or laptop and contact HP to request for a free replacement battery. HP is offering battery replacements through a replacement program. The contact number is (800) 889-2031.
Whose Fault? HP Compaq or Third Parties?
Well, I know it’s too late to determine who is in charge of this issues but we can learn something from this lesson.
- HP is taking their responsibility to replace all the notebook batteries even though the batteries were made by third parties. Therefore, HP sets a good example for other computer companies.
- HP is proactively following up of this issues and willing to recall all affected HP Compaq laptop batteries at once.
- Some third parties or vendors were not delivering good service and products to HP. I hope HP management will investigate these vendors to ensure such incidents will not happen in the future.